Privacy Policy

Privacy Policy

This Privacy Policy ("Policy") outlines how Silisoul Pvt. Ltd. ("Silisoul," "we," or "us") collects, uses, and protects your information when you use our website/mobile application ("Platform"). By accessing and using our Platform, you consent to the terms outlined in this Policy.

1. Information Collection:

  • Information You Provide: We collect personal information such as name, address, contact details, and financial information when you use our Platform.
  • Information Collected Automatically: Data like IP address, geolocation, device identification, and browsing history is automatically collected during your interaction with our Platform.
  • Information from Other Sources: We may receive information about you from third parties like social media services, commercially available sources, and business partners.


2. Use of Cookies:We use cookies to enhance your browsing experience, provide personalized features, and deliver targeted advertisements based on your preferences. You can manage cookie preferences through your browser settings, but disabling them may impact Platform functionality.

3. Information Sharing:

  • Third-Party Service Providers: We share limited customer information with third-party service providers to perform functions like order fulfillment, delivery, and marketing assistance.
  • Compliance with Law: We may disclose customer information to government authorities for identity verification, cyber incident investigation, and legal compliance.
  • Business Transfers: In business transactions like mergers or acquisitions, customer information may be disclosed and transferred to an acquirer or successor.


4. Information Security:We implement security policies, rules, and technical measures to protect your information from unauthorized access, modification, or loss. However, we are not liable for security breaches beyond our reasonable control.

5. Links to Other Websites:Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

6. User Choices:

  • Data Management: Users can add, correct, update, or delete personal information. Updated information is retained for record-keeping.
  • Communication Preferences: Users can opt out of receiving emails or messages from us by contacting our customer care team.
  • Account Deletion: Users can delete their accounts on the iOS app, but this may impact the full utilization of Platform features.


7. Grievance Redressal:For any questions or feedback regarding this Policy, contact us at the provided information below.

This Privacy Policy is governed by the laws of India and is subject to change. Users are encouraged to review the Policy periodically for updates. Your continued use of the Platform constitutes acceptance of any changes to this Policy.